Cynthia Van der Linden, the Dutch-speaking ombudswoman, and Jean-Marc Jeanfils, the French-speaking ombudsman, were appointed by Royal Decree. Their 5 year mandate is renewable.

The ombudsman service team handles complaints about railway companies (and their subsidiaries) operating within Belgian territory, as well as complaints about the infrastructure manager. You can also contact us for complaints about an international journey.

Are you unsure whether we can handle your complaint? Don't hesitate to contact us and, if necessary, we will refer you to the appropriate body.

Ombudsrail is part of the network of Belgian ombudsman services. You can find more information about this network at www.ombudsman.be.