In the event of delays or cancelled trains, the railway company must help you. 

The railway company (or station staff) must keep you informed about delays and cancellations of the scheduled trains and replacement services as soon as it knows about them.

Ticket sellers and tour operators should also give you this information if they have it.

The railway company operating the delayed or cancelled service must offer you the following free of charge:

• food and drinks, depending on the waiting time;
• an overnight stay in a hotel (including transport from the station to the hotel) if you do not arrive at your destination on the same calendar day;
• if the train can no longer run: transport to a station (or other point of departure).

The railway company may limit the duration of hotel accommodation to a maximum of 3 nights when such accommodation is necessary due to force majeure.

If train traffic is interrupted and cannot be continued within a reasonable period, the railway company must provide alternative transport and make the necessary arrangements as soon as possible.

Railway companies must explain how you can request a certificate stating that your train is delayed, cancelled or that you have missed your connection.

Is the cancellation, delay or missed connection due to force majeure? Then the transport company is not obliged to offer you an overnight stay at its costs.

Your hotel room will therefore not be refunded if the train delay is due to:

• external circumstances which the railway company could not avoid,
• conduct by a third party which the transport company was unable to prevent,
• an error on the part of you, the passenger.