The railway company must provide you with certain information. In this respect, it must take into account the hearing-impaired or eyesight-impaired.

• Whether or not you buy a through-ticket when making a booking. More information on through-tickets and the obligations of the railway undertaking and vendors can be found here
• what the quickest and cheapest route is per train;
• everything which people with a disability need to know;
• whether you can take your bicycle with you and how;
• whether there are enough seats available;
• what you can buy, get or do on the train;
• what you need to do if you lose something;
• how to lodge a complaint;
• whether your train is delayed or your journey is disrupted.

• what the next station is;
• whether there are delays;
• if you still have to change trains: whether you will catch this train;
• everything you need to know about safety;
• what you can buy, get or do on the train;